Terms of Service

1. Acceptance of Terms

By accessing and using Recall's multi-channel business communication platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Service.

These Terms apply to all users of our Service, including businesses using our WhatsApp Business API integration and other messaging channel features.

2. Service Description

Recall provides a comprehensive business communication platform that includes:

• Multi-channel messaging management (WhatsApp Business API, SMS, Voice)
• Customer relationship management tools
• Data analytics and reporting features
• Account management and switching capabilities
• Data export and synchronization services

3. WhatsApp Business API Integration

Our Service integrates with Meta's WhatsApp Business API. By using this integration, you agree to:

3.1 Compliance with Meta Policies

• Comply with Meta's Business Terms and Commercial Terms
• Follow WhatsApp's Business Policy and Commerce Policy
• Adhere to Meta's Developer Policy
• Respect WhatsApp's Terms of Service

3.2 Message Content Requirements

• Only send messages to users who have opted in to receive communications
• Provide clear opt-out mechanisms in all messages
• Ensure message content complies with WhatsApp's content policies
• Prohibit spam, unsolicited messages, or bulk messaging without consent
• Maintain message templates in compliance with WhatsApp requirements

3.3 Prohibited Content

You may not use our Service to send messages containing:

• Adult content, nudity, or sexually explicit material
• Gambling, betting, or lottery-related content
• Illegal drugs, tobacco, or alcohol promotion
• Weapons, ammunition, or explosives
• Hate speech, harassment, or discriminatory content
• False or misleading information
• Violence or graphic content
• Copyright infringement or intellectual property violations

4. User Accounts and Responsibilities

4.1 Account Creation

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account
• One person or entity may not maintain multiple accounts without permission

4.2 User Responsibilities

• Use the Service only for lawful business purposes
• Obtain proper consent before collecting or processing personal data
• Comply with all applicable laws and regulations
• Respect the rights and privacy of your customers
• Maintain appropriate security measures for your data

5. Data Protection and Privacy

Your use of our Service is also governed by our Privacy Policy. You agree to:

• Comply with applicable data protection laws (GDPR, CCPA, etc.)
• Obtain proper consent for data collection and processing
• Implement appropriate security measures for customer data
• Respect customer rights regarding their personal information
• Report data breaches promptly as required by law

6. Payment Terms

6.1 Subscription Fees

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable unless otherwise specified
• We may change pricing with 30 days' notice
• Failed payments may result in service suspension

6.2 Third-Party Charges

You are responsible for any charges from third-party services, including but not limited to WhatsApp Business API usage fees, SMS charges, and voice call costs.

7. Intellectual Property

The Service and its original content, features, and functionality are owned by Recall and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not modify, distribute, or create derivative works based on our Service without our express written permission.

8. Prohibited Uses

You may not use our Service:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• For any obscene or immoral purpose
• To interfere with or circumvent the security features of the Service

9. Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Technical difficulties or system failures
• Third-party service disruptions (including WhatsApp API issues)
• Force majeure events

10. Termination

10.1 Termination by You

You may terminate your account at any time by contacting our support team. Upon termination, your access to the Service will cease immediately.

10.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice, for any reason, including if you breach these Terms or violate Meta's policies.

11. Limitation of Liability

To the maximum extent permitted by law, Recall shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

12. Indemnification

You agree to defend, indemnify, and hold harmless Recall and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your violation of Meta's policies or WhatsApp's terms

13. Governing Law

These Terms shall be interpreted and governed by the laws of [Your Jurisdiction], without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: